Page 12 - MCMcKinney Digest Guide

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How Are We Doing?
We care about your hospital stay. Please let us know if we can help you by:
• RESPONDING quicker to your needs
• EXPLAINING things di erently, or more clearly
• HELPING to keep your room clean or
more quiet
• EASING your pain
• EXPLAINING every part of your
healthcare plan until you fully
understand
LET US KNOW!
Let Us Know!
At Medical City McKinney, our goal
is to provide you with the best care possible. If you have questions or concerns about the quality of care that you or a family member
is receiving or has received, do not hesitate to speak with
your nurse or the
nursing supervisor.
Please contact the
Hospital To Provide
Dept. 1234 with your compliments, complaints or concerns. You may call at any time during or after your stay. After hours, please dial Ext. 3456.
Also, you have the right to le a complaint with either or both the Texas Department of State Health or The Joint Commission.
Texas Department of State Health Services Enforcement Unit
P.O. Box 149347 • Austin, TX 78714-3199 512-834-6665 • Complaint hotline: 888-973-0022 • Fax: 512-834-6625 Email: Enforcement@dshs.state.tx.us
O ce of Quality & Patient Safety The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181 800-994-6610 or Email: Complaint@ jointcommission.org
Medical City
McKinney Cares!
Delivering the best hospital experience is very important to us! Dial 1234 from your hospital phone and let us know
how we can best
meet your needs
during your stay.