Page 13 - MCMcKinney Digest Guide

Patient Satisfaction Is Important To Us
Medical City McKinney participates in The Joint Commission’s accreditation process. This process helps us provide safe, high-quality care, treatment
and services by identifying opportunities for improvement. Our goal is to provide you with the best care. Your stay is important
to us and we want to hear
from you.
• Are you getting the care you need?
• Are your doctors and nurses addressing your questions and requests?
• How can we improve?
Please talk with your nurse or
case manager about any questions or issues you may have, or dial 1234 from your bedside phone.
What is HCAHPS?
Hospital Consumer Assessment of Healthcare Providers & Systems is
a survey that measures patients’ thoughts about their hospital experience. It asks questions based on communication, responsiveness, cleanliness, quietness, pain management, communication about medicines, discharge information and overall hospital rating.
Hospital Compare
is a government website that lets consumers compare the quality of hospital care across the country. The site is managed by the Centers for Medicare & Medicaid Services. For more information, visit medicare.gov/hospitalcompare.
The Joint
Commission
develops and administers voluntary accreditation programs outlining performance standards for hospitals and other healthcare organizations.
To see reports for all accredited organizations, visit qualitycheck.org.
Additional information about hospitals and their performance
can be found at: Healthcare Facilities Accreditation Program (HFAP): hfap.org and DNV GL Healthcare: dnvglhealthcare.com.
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After you leave
the hospital, you
may receive an HCAHPS patient survey by mail. Please take the survey, mail it back and help us enhance the quality of services for future patients and visitors!
PATIENT SATISFACTION