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(iii) Employees should, whenever possible try to resolve disputes and minor
problems amicably and informally among themselves or together with
their immediate supervisors.

(iv) If such informal means do not bring a resolution, an Employee may bring
to the HRD attention any grievance or complaint within seven (7) days
form the date of occurrence of the event. The filing of a formal grievance
in writing should be done only if such complaints cannot be resolved
through these informal discussions. A member of the HRD shall be
assigned by the Company to attend to such grievances or complaints.

(v) The HRD may at its discretion and depending on the seriousness of the
grievances and complaints, bring the matter to the attention of the Head
of Company / Executive Director / Managing Director / Chief Operating
Officer for consideration.

A decision will be made within the next 5 working days which is deemed
as final and binding.

34. PERSONAL DATA PROTECTION ACT

a) In compliance with the provisions of the Personal Data Protection Act 2010
(PDPA) the Company is committed to safeguard all personal information that
is kept by the Human Resource Department.

b) All Employees who have direct and indirect access to personal information of
other Employees are required to take all preventive and remedial measures
to prevent leakage, loss or damage of personal data that is in your
possession.

c) Record Management

(i) Ensure that all personal data and employment records are updated and
accurate at all times, e.g. name, address, identity card number, email
address, salary, medical, bank account number, designation, benefits,
leave, statutory contributions and personal income tax records.

(ii) All personal data whether in electronic form, digital form, in digital image
or in hardcopy must be kept and stored in secured locations and /or in
cabinets under lock and key. The personal data must be filed in a
manner that is orderly and easy to retrieve by the authorised HR users.

All personal data that is stored in computer system, human Resource
system etc. must be password protected to prevent unauthorised
access. All passwords must not be disclosed to any third party/other
Employees, and these passwords should preferably be changed every
six (6) months.

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