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Access Provisioning and De-Provisioning

Objective The objective of Service & Access Provisioning and De-provisioning
(SAPD) process is to monitor and control the allocation and de-

allocation of IT services in order to ensure user satisfaction and to
ensure that systems are not subject to unauthorized access.

The scope of Service & Access Provisioning and De-provisioning

(SAPD) process includes all services that are provided and revoked by
Scope
IT department including hardware, software licenses and access to

OETC information systems.

 The End User is responsible for:
o Service/Access Request Initiation
Responsibilities
o Obtain approval from the Line Manager

 The Help Desk Support Team is responsible for:
o Request Recording and Acceptance
o Review Possibility of Service Enhancement

o Request Prioritizing
o Hardware/ Access/ Software/ License Provisioning or De-

provisioning
o Checking Availability of Stock
o Hardware/ Access/ Software/ License Provide/Commission

o Request Closure.

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