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Computer Hardware (Desktop or Laptop)

Service Code IT- EUC01

Business Users All OETC users
Status Live
The requestor is provided laptop or desktop machine along
with a keyboard and mouse. Users will be able to access the

corporate network and internet services (separate services)
through this machine. Users will also be able to perform
Description
desktop computing tasks including office productivity tasks
(through Microsoft office package and other utilities). IT also
provides the upgrade, maintenance and support for the

machine.

Value Proposition  Enables users to improve business productivity by means
of office productivity packages and other utilities.
 Enables users to connect to the OETC network and the
internet

 Expedited problem resolution through experienced
IT resources

 Availability of on-site service technicians for quick
turnaround in most OETC locations

A: HR department send request for create new e-mail account
to IT section (Help Desk).
Ordering Procedures
B: after confirming the e-mail account will be created through

EHC and send to HR.

User Responsibility Users are required to comply with clauses in the form and end
user computing and acceptable usage policies.
 The machines can be provided within six to eight weeks

(after the issue of LPO).
Service Targets
 For any support of an incident, users should log an
incident using Microsoft System Center

Status LIVE – service offered in production
Prerequisite  HR Department Approval
The service is available 99.9% of time (not including
Service Availability
scheduled change/maintenance outages).

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