Page 23 - IT Service Catalog2017_Neat

Microsoft Office Suite

Service Code IT- EUC03
Business Users
All OETC users
Status Live

Version Microsoft Office Suite 2013
Installation is carried out of Microsoft Office Suite for
desktop and laptop machines. Installation of any Microsoft
Description Software is also carried out. Support and basic training to
the users is also provided for the standard software.

Features Standard Application installation is a part of the image
installed on every machine provided to the OETC users.
The software could include:
 Microsoft Office Word
 Microsoft Office Excel
 Microsoft office Access
 Microsoft office OneNote
 Microsoft office InfoPath
 Microsoft Office Outlook
 Microsoft Office Lync
 Microsoft Office Power Point
 Microsoft Office SharePoint Workspace

Ordering Procedures A: IT Helpdesk System: access to self-service portal and fill
up the form
B: E-mail: send a request by e-mail
(ithelpdesk@omangrid.com) and it will be recorded in the
helpdesk system.
C: Phone: Contact IT Team at phone code: 017,026 TEL:
22309004.
D: Walk in and fix the problem.
Responsibilities Compliance with end user Security and acceptable usage
policies.
Service Targets  Support tickets are raised upon receiving calls at 017 and
80% tickets are responded to the same day.
 For any support of an incident, users should log an
incident using Microsoft System Center

Service Availability The service is available 99.9% of time (not including
scheduled change/maintenance outages).

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