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Delivery Scope Corporate-wide.

Delivers services via the following:

Delivery  OETC desktops/laptops
Channels  Phones (OSI, Android, & Microsoft)
 Tablets (OSI, Android, & Microsoft)
 Internet Browser (IE, Firefox, Chrome, etc.)
Step 1: Fill up Request for change form on I.T help desk system
via the portal. Link or upon HR department instruction.
Ordering Procedures
Step 2: Comply with Approval Matrix to be attached (Approval /
Rejection will be sent to request from(Microsoft system center)
Users should comply with the end user security and email policies.
User Responsibilities
Please review security manual.
 Requests to add, delete, or change the name of an email account

Service Targets are processed within one working days.
 Service restoration: As soon as possible.

To use this service, users must have:
• Standard OETC desktop configuration.
User
Requirements • Active Directory account.
 Office 365 License

 User Access
Prerequisites  Computer Hardware

 Data Network
Service Hours 24 hours / 7 days per week including holidays
Service This service may be obtained e-mail requested from HR
Initiation department or filling on line form (self-service portal)
Service Status Live

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