Page 33 - IT Service Catalog2017_Neat

One Drive

Service Code IT- EUC09
Business Users All OETC users

Live
Status
Version OneDrive
OneDrive for Business is an integral part of Office 365 and
provides place in the cloud where you can store, share, and sync
Description
your work files. You can update and share your files from any
device with OneDrive for Business. You can even work on Office
documents with others at the same time.
o Using OneDrive for Your Company
o Never Worry About Losing Documents
o Back Up Available for All Devices
Features
o Easy Access of Your Files
o Synchronization with Local Computers

A: IT Helpdesk System: access to self-service portal and fill up the
form
B: E-mail: send a request by e-mail (ithelpdesk@omangrid.com) and it
Ordering Procedures
will be recorded in the helpdesk system.
C: Phone: Contact IT Team at phone code: 012,026, TEL: 22309004.
D: Walk in and fix the problem.
Users are required to comply with the antivirus policy and
Responsibilities
acceptable usage policies.
 User Access
 Computer devices
Prerequisites
 Mobile Device.

The service is available 99.9% of time (not including scheduled
Service Availability
change/maintenance outages).

33