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  Requests to add, delete, or change the name of an email account
                     Service Targets               are processed within one hour working days.
                                                  Service restoration: As soon as possible.

                     Service Status             Live
                                                  User Access

                      Prerequisites               Computer Hardware
                                                  Data Network
                      Service Hours             24 hours / 7 days per week including holidays
                                                To use this service, users must have:
                          User
                      Requirements                  •    Standard OETC desktop configuration.
                                                    •    Active Directory account
                         Service                This  service  may  be  obtained  e-mail  requested  from  HR
                         Initiation             department or filling on line form (self-service portal)


















































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