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C: Phone: Contact IT Team at phone code: 016 or 012
D: Walk in and fix the problem
Users are required to comply with end user security and
User Responsibilities
acceptable user policies.
For any support of an incident, users should fill IT Help
Service Targets Desk System and email to IThelpdesk@omangrid.com.
Service availability of 99.9% not including scheduled change
Availability
outages
37
