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A: IT Helpdesk System: access to self-service portal and fill up
                                                      the form
                                                      B: E-mail: send an e-mail explaining the problem by
                           Service Support
                                                      (ithelpdesk@omangrid.com) and it will be recorded in the
                                                      helpdesk system.
                                                      C: Phone: Contact IT Team at phone code: 027, TEL: 22309004.

                            Standard Costs             Charges are included with E-Mail costs

                            Optional Costs                                       None
                                                           Measure availability based on SharePoint Server
                                                             uptime
                            Service Targets                Restore service within 2 hours for a Severity 1
                                                             outage, within 24 hours for Severity 2 outage, and
                                                             within 48 hours for a Severity 3 outage.



















































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