Page 45 - IT Service Catalog2017_Neat

IBM File Net & CMS

Service Code IT-APPS04

Business Users Specific Department

Live
Status
File Net IBM -Correspondence Management System (CMS)
is used to track all the incoming and outgoing Correspondence
of OETC and make them available to all application users
according to their roles and access.

Correspondence management is the process of receiving,
Description recording/logging, appropriately processing and responding
to and creating an audit trail of correspondences received.

The CMS provides an electronic means of storing, retrieving,
and routing correspondence for review and approval.

 The service enables users to register incoming and
outgoing correspondences.
 The service enables users to route incoming or outgoing
internal correspondence to defined users based on their
roles and responsibilities to take actions.
 The service enables users to monitor and control work
processes related to documents on the e-correspondence
system.
Value Proposition`
 The service enables users to manage Decisions and
meetings related to incoming and outgoing
correspondence.
 The service enables users to follow up on their tasks
regularly.
 The service provides advanced search capabilities
through the system on the documents and the document
content.
 Manage the huge amount of correspondences
electronically rather than of papers, mail and fax and
other traditional methods.
 It is fully bilingual (Arabic & English)
 Document uploading and archiving with minimal data
Features entry fields.
 Document viewing and annotations.
 Linking document to other document on the system
(Logical Relation between Documents).
 Ability to search for the document using many fields
including document content.

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