Page 41 - IT Service Catalog2017_Neat

Microsoft system Center

Service Code IT-APPS02

Business Users All OETC

Status Live
Microsoft System Center is integrated and automated solutions,

the IT can be more productive to provide perfect services to
customers in short time and less Cost.

The products in the System Center 2012 suite include three

Description categories as the following:
 System Center Service Manager (SCSM)

 System Center Operations Manager (SCOM)
 System Center Configuration Manager (SCCM)

- Support and basic training to the users is also provided.
Availability of software to providing Full support to all
Value Proposition
OETC staff.
Installed console on IT staff machine to manage and
Provided support to the OETC users. The software installed
(console) includes:
Features  System Center Service Manager (SCSM)
 System Center Operations Manager (SCOM)

 System Center Configuration Manager (SCCM)

A: IT Helpdesk System: End user access to self-service portal and fill
up the form
B: E-mail: If portal not work send a request by e-mail
(ithelpdesk@omangrid.com) and it will be recorded in the helpdesk
system (System center).
C: Phone: Contact IT Team TEL: 22309004.
Ordering Procedures IT Staff :
A: System Center Service Manager (SCSM): System Admin
access to SCSM console and assign the incident to Technical support.
B: Then Technical support open the incident and solve it.

Compliance with end user Security and acceptable usage
policies
Responsibilities

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