Page 42 - IT Service Catalog2017_Neat

 Installation of console for IT support Desktop / Laptop
service.
 Support tickets are raised upon receiving in system center
Service Targets OR calls at TEL: 24626779 when the system down and 80%
tickets are responded to the same day.
 For any support of an incident, users should fill Incident
Form in the system or email to IThelpdesk@omangrid.com
Prerequisites Computer Hardware

The service is available 99.9% of time (not including scheduled
Availability
change/maintenance outages).

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