Page 44 - IT Service Catalog2017_Neat

o OETC Documents

HSE
o About HSE
o Safety Policy

Assets Management
o Asset Management
o Future Vision
o Photo Gallery
The standard access features are provided to all the recipients
of the service, which includes options for structural
Features
designing, layout planning, map and other features offered by
the application.

Service Level This section will be filled by OETC users
A: IT Helpdesk System: access to self-service portal and fill up
the form
B: E-mail: send an e-mail explaining the problem by
(ithelpdesk@omangrid.com) and it will be recorded in the
Ordering Procedures
helpdesk system.
C: Phone: Contact IT Team at phone code: 026, TEL:
22309004.

Users are required to comply with end user security and
User Responsibilities
acceptable use policies

 Measure availability based on SharePoint Server
uptime
Service Targets  Restore service within 2 hours for a Severity 1
outage, within 24 hours for Severity 2 outage, and
within 48 hours for a Severity 3 outage.

Service availability of 99.9% not including scheduled
Service Availability
change outages.

44