Page 48 - IT Service Catalog2017_Neat
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  New  user  access  to  the  service  can  be  provisioned  within  30
                                                    minutes.
                     Service Targets              Resolution time for any support requests is within 30 minutes
                                                  For any support of an incident, users should log an incident using
                                                    Microsoft System Center




                                                  User Access
                       Prerequisite               Computer Hardware
                                                  Data Network
                                                Service availability of 99.9% not including scheduled change
                    Service Availability        outages.























































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