Page 51 - IT Service Catalog2017_Neat
P. 51

Users are required to comply with end user security and
                      Responsibilities
                                                acceptable use policies



                                                  New user access to the service can be provisioned
                                                    within 30 minutes.
                                                  Resolution time for any support requests is within 30
                     Service Targets
                                                    minutes
                                                  For any support of an incident, users should log an
                                                    incident using Microsoft System Center



                                                  User Access
                       Prerequisite               Computer Hardware
                                                  Data Network
                                                Service availability of 99.9% not including scheduled
                    Service Availability        change outages.


















































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