Page 56 - IT Service Catalog2017_Neat

Landline Phone

Service Code IT-NS003

Business Users All OETC users
Status Live
The service takes advantage of converged voice and data
Description networks to provide telephone systems while retaining the
convenience and user-friendliness expected from a
business phone.
 Increased productivity by meeting the needs of users
throughout the organization.
Value Proposition  Enhanced end user experience
 Cost efficiency

 Graphical LCD screen
 Multiple programmable features
Features  Full duplex speaker phone
 Conference calling

Service Level This section will be filled by OETC users
A: IT Helpdesk System: access to self-service portal and fill up
the form
B: E-mail: send a request by e-mail
(ithelpdesk@omangrid.com) and it will be recorded in the
Ordering Procedures helpdesk system.
C: Phone: Contact IT Team at phone code: 026, TEL:
22309004.
D: Walk in

Compliance to end user policies and acceptable usage
Responsibilities
policies.
 New phone are provided within one working day.
 Support tickets are raised upon receiving calls at code:
026 and 80% tickets are responded to the same day.
Normal resolution time for problems is within one
working day.
Service Targets
 For any support of an incident, users should create
Incident in the system or email to
IThelpdesk@omangrid.com

LIVE – The service is currently available at limited OETC
Service Status locations. Contact IT at 026 for confirmation.

• OETC desktops/laptops (Lync 2013
Prerequisites
• Phones Polycom Or Huawei

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