Page 52 - IT Service Catalog2017_Neat

AutoCAD

Service Code IT-APPNS02

Business Users Department Specific (based on job profile)

Live
Status
Version AutoCAD 2015

The service provisions access to the famous engineering and
architecture planning software. Using this software the
engineers, planners and architects can get the relevant
Description information required for planning a location and design the
detailed structure and layout for any towers or other erection
site.

 AutoCAD provides comprehensive features for structural
designing, layouts and site planning.
 Maps of Sultanate are available within the software to aid
Value Proposition in planning
 The software can be used for calculation of land distances
between sites which can be useful in planning for any
antenna tower erection
The standard access features are provided to all the recipients
of the service, which includes options for structural
Features
designing, layout planning, map and other features offered by
the application.
A: IT Helpdesk System: access to self-service portal and fill up
the form
B: E-mail: send an e-mail explaining the problem by
Ordering Procedures (ithelpdesk@omangrid.com) and it will be recorded in the
helpdesk system.
C: Phone: Contact IT Team at phone code: 026, TEL: 22309004

Users are required to comply with end user security and
Responsibilities
acceptable use policies.
 New user access to the service can be provisioned within 30
minutes.
Service Targets  Resolution time for any support requests is within 30 minutes
 For any support of an incident, users should create Incident in
the system and email to IThelpdesk@omangrid.com
 User Access
Prerequisite  Computer Hardware
 Data Network
Service availability of 99.9% not including scheduled change
Service Availability
outages.

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