Page 30 - IT Service Catalog2017_Neat
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• Installation of console for IT support Desktop / Laptop
service.
•Support tickets are raised upon receiving in system center
Service at TEL: 22309004 and code 026 when the system
Service Targets down and 80% tickets are responded to the same day.
• For any support of an incident, users should fill
Incident
Form in the system or email to
IThelpdesk@omangrid.com
Computer Hardware
Prerequisites
The service is available 99.9% of time
Availability (not including scheduled change/maintenance
outages).
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