Page 31 - IT Service Catalog2017_Neat

Yammer

Service Code IT- EUC08
Business Users All OETC users

Status PRODUCTION
Version Nill
Yammer is a best-in-class, secure, and private enterprise social

network. Yammer empowers employees to be more productive and

successful by enabling them to collaborate easily, make decisions
faster, and self-organize into teams to take on any business
Description
challenge. It’s a new way of working that naturally drives business
alignment and agility, reduces cycle times, engages employees,

and improves relationships with both customers and partners.
Staying connected is more important than ever. Yammer provides

a simple way for your team to collaborate, share knowledge, and
engage everyone across your company.

Standard Service Features
 External collaboration
 Inbox and notifications

 Discovery feed
 Office integration

Service Level Service will be provided within 1-3 days of receiving
Service Level
the request not all user get this application as license concern.

Delivery Scope Corporate-wide.
Delivers services via the following:

Delivery • OETC desktops/laptops
Channels • Phones (OSI, Android, & Microsoft)
• Tablets (OSI, Android, & Microsoft)
• Internet Browser (IE, Firefox, Chrome, etc.)
Step 1: Fill up Request for change form on I.T help desk system
via the portal. Link or upon HR department instruction.
Ordering Procedures
Step 2: Comply with Approval Matrix to be attached (Approval /
Rejection will be sent to request from(Microsoft system center)
Users should comply with the end user security. Please review
User Responsibilities security manual.

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