Page 26 - IT Service Catalog2017_Neat

Antivirus

Service Code IT- EUC05
Business Users All OETC users

Status Live
Product Name ESET Antivirus

The service provision advanced end point protection solution (Clients & Servers)
in order to secure business environment from any virus or malware. Incidents
Description
will be detected and removed by the antivirus software.

 Protection against virus and malicious programs
 Optimum protection by means of regular update of the antivirus definitions
Value  Detection of new viruses due to continuous update of antivirus DB signature
Proposition at the client machines
 Automatic update using push technology

 Connecting OETC clients and servers to a centralized antivirus server for
automatic and regular update of antivirus DB signature or through internet.
 Live protection by means of continuous background scanning of computers.
Features  Live update of the antivirus pattern files through the internet also possible.
 Deployed on different ranges of platforms (Windows) and devices: ( servers,
computers, tablets, smart phone)
A: IT Helpdesk System: access to self-service portal and fill up the form
B: E-mail: send a request by e-mail and it will be recorded in Microsoft System
Ordering Center
Procedures
C: Phone: Contact IT Team by phone or MS Lync. ( code 012, 026, 028 )
D: Walk in and fix the problem.
Users are required to comply with the Antivirus Guideline and General
Responsibilities
Permissible Security Guideline.
 Antivirus is provided as a part of the software installation service.
 Any re-installation of the client side can be performed within one working
Service Targets day.
 Support tickets are raised on Microsoft System Center and will be
responded on the same day
 User Access
Prerequisites
 Computer devices
Service The service is available 99.9% of time (not including scheduled
Availability change/maintenance outages).

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