Page 29 - IT Service Catalog2017_Neat

Microsoft Lync

Service Code IT- EUC07

Business Users All OETC users

Status Live
Microsoft Office Lync 2013
Version

Microsoft Lync is Unified Communication system which
Enables OETC users to stay connected through audio and
Description video and IM and other communication tools,
Description the users can be more productive and interactive using MS
Lync. The Lync
2013 product has been installed to all OETC and it is live.
Availability of the application to provide more than one
Value Proposition communication methods to the users in order to produce and
work more efficiently.
Installed application on all staff machines including grade
stations and Salalah and Sohar office in order to allow
communication.

The software installed (console) includes:
• Office Apps
• Video Conferencing Features
• Audio Conferencing
Features
• Telephony

• Persistent Chat

• Instant Messaging

• Web Conferencing

• Voice Mail
A: IT Helpdesk System: End user access to self-service
portal and fill up the form
B: E-mail: If portal not work send a request by e-mail
(ithelpdesk@omangrid.com) and it will be recorded in the
Ordering Procedures helpdesk system (System center).

C: Phone: Contact IT Team by phone. ( code 012, 026, 017
)
D: Walk in and fix the problem
Compliance with end user Security and acceptable usage
Responsibilities
policies

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