Page 24 - IT Service Catalog2017_Neat

Mandatory Software

Service Code IT- EUC04
Business Users Department Specific (based on job profile)

Status
Live
Installation is carried out of mandatory software for desktop
Description and laptop machines. Installation of any software is also
carried out. Support and basic training to the users is also
provided for the standard software
 Availability of software to support the office working
requirements
Value Proposition  Installation of office productivity suites and other helpful
utilities
 Provide applications support to existing applications and
technologies

Applications installation is a part of the image installed on
every machine provided to the OETC users. The software
installed includes:

 Compression utility ( i.e. WinZip , WinRAR, …)
 Adobe Acrobat reader
Features  Browsers (Firefox, chrome)
 Flash Player
 Media Player
 Real player
 VLC player
 Fonts

A: IT Helpdesk System: access to self-service portal and fill
up the form
B: E-mail: send a request by e-mail
Ordering Procedures (ithelpdesk@omangrid.com) and it will be recorded in the
helpdesk system.
C: Phone: Contact IT Team at phone code: 017,026 TEL:
22309004.
D: Walk in to install the software.
Compliance with end user Security and acceptable usage
Responsibilities policies

 Installation of software comes as a part of the image
installed for Desktop / Laptop service.
Service Targets  Any reinstallations of the image can be performed within
two working days
 Any reinstallations of the applications can be performed
within one working day

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