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User Access
Service Code IT- EUC02
Business Users All OETC users
Status PRODUCTION
The users are provided with a user ID and a password to access the OETC network
and services like share folder, internet, email service and scan/print service. Access
Description IT also provides support including password resets for the users. Basic
troubleshooting and awareness is also provided.
Secure access to the OETC network
Value Prerequisite for many other OETC services
Proposition Based on the job profile of the users
Enhanced user support due to centralized account management
Standards The access granted to the users differs in the level of access to the resources and
Service Features based on their job profile and approvals by the department management.
Ordering
Procedures A: HR department send request for create new account to Senior IT Help Desk
B: IT will confirm and create account.
User
Responsibility Users are required to comply with General Permissible Security Guideline.
Service Targets User accounts are created and access provided the same day after receipt of HR
request. For any support of an incident, users should log an incident using Microsoft
System Center
Status LIVE – service offered in production
Prerequisite Computer Hardware
Service The service is available 99.9% of time (not including scheduled
Availability change/maintenance outages).
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