Page 25 - IT Service Catalog2017_Neat

 Any installation of software other than the standard tier
software can be performed within one working day from
the availability of the licensed software.
 Support tickets are raised upon receiving calls at 015 and
80% tickets are responded to the same day.
 For any support of an incident, users should fill Incident
Form in the system or email to
IThelpdesk@omangrid.com

Prerequisites Computer Hardware
The service is available 99.9% of time (not including
Availability
scheduled change/maintenance outages).

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