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Red Book Index
1 Front Cover 74 Washing Machine Cycles
2 Index 75>76 AS Term price list
3 Emergency Contacts 77 Supplier Log In details
4 Caterkwik History 78 Credits,Refunds & Debtors
5 Contacts 79>81 Terms & Conditions
6 Lates & Weekends 82 Refrigeration Checklist
7 Rotas 83>84 Gas Appliance Checklist
8 Hours & Overtime 85>86 Caterkwik Finance Application
9 Lates & Weekends 87>88 Inhouse & product training
10 Annual Leave Checklist 89>92 Data Protection
11>12 Core Values & Mandate 93>94 Why Buy from Caterkwik
13>16 Sales Golden Rules 95>96 Preauthorise card
17 Sales Rules 97>98 Scenarios & possible issues
18>20 Procedure to follow with calls & Enquiries 99>100 Autoglass procedure
21 Key account Customers 101 Ulverston Warehouse Map
22 Chasing Quote Guidelines 102>106 Rational pre install checklist
23>24 Security / Fraud Checklist 107 Handy Contacts
25 Sales Sheet 108 Gas & Electric installers
26>30 Sagepay Training 109>111 Big job Procedure
31>39 Internet Order Training Powerpoint 112 Jolly Toolbox Checklist
40 How to process an Oakfield leasing order 113 Electrolux Toolbox Checklist
41 Gastronorm size Chart 114>126 Lates & Weekends
42 Vat Checker 127>129 Goods In Procedures
43 Mini Individual Checklist 130>131 Coldroom quote checklist
44 How to log a service call 132>133 Merrychef Loan Agreement
45 Service warranty call agreement 134 Sales end of day
46>47 Engineer charge sheet 135 Int end of day
48 Tips for selling white glove service 136>137 Merrychef loan items
49>50 Service Training Notes
51 Courier`s
52 Delivery Charge Guidelines
53 Catervans
54>55 Delivery Zone Charges
56>57 Supplier Delivery costs
58 Livechat
59>61 Large delivery checklist
62 Refrigeration Waste
63 Returns Procedure
64 Refund Request
65 Credit Procedures
66>68 Supplier contact Numbers
Brand Manager Catagories
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Red Book Revision 7 12 November 2019
