Page 51 - Red Book Rev 7.2_Neat

Please ensure that all service invoicing is done on code 4001

Example based on Ambleside call our rates :

Invoice for call out to Catercool fridge

Model:

Serial:

28/09/17 - Engineer attended site to inspect the unit, found faulty connection at back of unit, rewired
the control but control burnt requires replacement

Price for initial call out £83.58

29/09/17 – engineer returned to site to fit new control, fitted parts ran through test and left working
in good condition

Additional labour £53.58 ( £35 additional inc mileage)

1 x dixel Controller £32.60

( If Engineers has taken the part from spares dept – add the items via ck code to the order and add a
comment line for the warehouse to view and take off customer documents despatch only )

Aim for a minimum 40% mark up on spares

• Billing workshop hours on the system to show on engineer reports

You need to raise a new sales return with an in price and no out price – its that simple

Raise the order under Caterkwik Admin and put the engineer as the sales person

Matthew allows £17 per hour for workshop hours

• When sales ask “ How much would you charge for”
Its really simple , You just need to calculate the following into to your in price

1) Mileage there and back at 50 pence per mile so if its 248 mile its 496 total @ £248.00
2) Travel time so if its 3 hours away its 6 hours travel to allow there and back = £96.00

3) Rough time on site so e.g. install Combi allow 2 hours = £32.00 ( I recommend asking the
engineer who will be carrying out the job how long they estimate it will take to create a cost
as accurate as possible)

You now have your in price of the job which is £376.00 so now you can decide on an out-price bearing
in mind your in price is £376.00 so possibly £550? = £174.00 profit or even £625? = £249.00 profit

Also remind sales to add the line ref pre-charged installation prices. “Installation is to suitable existing

services within 1 meter. Any parts required or additional labour will be charged at our standard rate”

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Red Book Revision 7 12 November 2019
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