Page 3 - WIB 2017 Program

AGENDA

Tuesday, September 19

NOON – 1:00 P.M. 4:00 – 5:10 P.M.
REGISTRATION AND REFRESHMENTS MILLENNIALS, BOOMERS AND EVERYTHING IN BETWEEN –
PANEL DISCUSSION
1:00 – 1:45 P.M. It’s no secret that workplace demographics are evolving. Our
WELCOME AND OPENING REMARKS organizations play host to all ages -- from millennials to baby
Susana Mendoza was elected Illinois Comptroller on November boomers, and everything in between. Our generationally-
8, 2016, making her the first Hispanic to ever run for and win a diverse panel will discuss the unique qualities of each age
statewide office in Illinois as a Democrat. Prior to her statewide group, including their challenges and helpful solutions to meld
election, she made history by becoming the first woman ever the various generations and create the best possible office
elected as Chicago City Clerk. environment. There will be plenty of time for questions from the
audience.
1:45 – 3:15 P.M.
EXCEPTIONAL CUSTOMER SERVICE…WE CAN DO THIS! Panelists
Learn the importance of attitude, living in the moment, Shantel Hampton, Community Development Officer
expectations, first impressions, power or rapport, four rules The PrivateBank
of exceptional customer service, measurement, rewards and
recognition, why exceptional customer service is so much Rachael Maurer, Retail Administrator
more important today than ever before, and more! Plus, lots of United Community Bank
handouts! This session ends with some Power Networking: Get
to know your fellow attendees and make lasting connections. Susan Davis, EVP and COO
Murphy-Wall State Bank and Trust Company
Presenter
Emma Vandeveer, Vice President of Marketing and Sales Barb Weatherford, VP, Business Banking Officer
South Side Trust and Savings Bank Town and Country Bank
3:30 – 4:00 P.M. 6:00 – 9:00 P.M.
WHAT’S NEW? MURDER MYSTERY DINNER
The Illinois Bankers and Illinois League team up for an Pre-registration required
informative session on the latest industry happenings. Hear
about innovations and programs that can help you and your There’s been a murder, and you
bank thrive. are invited to help solve the crime.
Join your fellow attendees in a
Presenters fun evening, including dinner,
Linda Koch, President and CEO networking and a murder-mystery
Illinois Bankers Association show. Presented by the Springfield
Theatre Centre.
Erich Bloxdorf, President and CEO
Illinois League of Financial Institutions This year, the WIB Committee selected the Girl Scouts for its
fundraising effort. Girl Scouting builds character, develops skills,
and provides benefits that young women and girls can build
on throughout their lives, including self-confidence, leadership
qualities and the ability to work as a team.

Illinois Bankers Association | ilbanker.com