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Client Portal

The first place of contact for all clients, potential clients and introducers, will be the client portal. This
is has been designed and will be maintained by Ascot Distribution (FE), with full interface capabilities
to Ascot Life, Ascot International and the social media aspects of our business. The portal will act as a
group website, provide access to all relevant documents, on-line application forms and
policy/investment specific information.

Once accepted, the clients will be able to access real time information on their investments, obtain
valuations, request switches and redemptions. They will also have a library of documents, investment
history and previous communications with us.

Access to application packs will be controlled through the portal, restricting applications to those
jurisdictions where Ascot Group are permitted to sell. It will also ensure local requirements are met
with any additional documents automatically included and ensure that each client is in receipt of all
documents they need to make an investment into the products both pre and post-sale. There will also
be the facility to select from several languages, in which there will be local guides and application
packs.

The entire application process will be completed through the portal, including completing application
forms online, with support every step of the way. This will include the initial due diligence
requirements on the client. The client due diligence submissions may be completed with or without
the involvement of an introducer and will not (save in exceptional cases) require the certification of
any documents by external third parties (this all being taken care of within the system).

The benefits of being connected online will continue throughout the life of the investment with the
client being able to access real time valuations, give switch and redemption instructions all via the
Ascot Group portal.

Additionally, the portal will be the gateway to the introducer area of the system (commission details,
client details, valuations etc). The portal will also be home to ‘FELIX’, our bespoke robo planning advice
tool, for both potential clients and introducers (further details of FELIX are given in the Appendices).