Page 121 - CHHA Binder 2.3.20

4/11/2019

Integrated Workflow

• Tasks must be completed in a linear order

• Tasks (for both office or field staff) will not be
available to work on if the person responsible for

the prior task hasn’t completed theirs.

Complete and Sync Review Evaluation Obtain Additional Schedule
Evaluation Visit Documentation Authorization Subsequent Visits
• Clinical Review • Revenue • Business
• Field Clinician Manager Cycle/Clinical Service
Utilization Coordinators
Management

R2: Back Office Application

R2 is used by office staff which includes:

• Branch Directors

• Intake Coordinators

• Clinical Field Managers

• Clinical Review Managers

• Business Service Coordinator (BSC)

• Customer Service Representatives (CRS)

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