Page 72 - CHHA Binder 2.3.20
P. 72
4/11/2019
Who are our patients?
Largest source of referrals for VNSNY are
Hospitals
On average our patients are in their 70s
We also care for pediatric, maternal, newborn
patients
Most common diseases- chronic conditions:
diabetes, congestive heart failure, chronic
obstructive pulmonary disease, hypertension.
diverse patient body, speaks multiple languages,
most commonly English and Spanish (use
language line to communicate)
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The Referral Process
Intake
Revenue Cycle
Clinical Field Manager
Scheduler
Clinician
Clinical Review Manager
Coding
Physician
Scheduler
Clinician
Discharge or Recert
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