Page 10 - STARTER KIT CREDIT & COLLECTION CLERK 2017v

STARTER KIT | Credit & Collection Clerk

12-DAY STARTER KIT SCHEDULE

A. Job Title: Credit & Collection Clerk
B. Employee:
C. Trainer/s: Accounting Supervisor/Accounting Manager
D. Training Dates:
E. Training Time: 8AM-5PM or as required by the program

TRAINING PROGRAM

PROGRAM TRAINER TIME VENUE
Day One

Company Orientation
 Corporate Profile
 ARB Mission & Vision
 Founders of ARB
 Board of Directors
 Hotel Management Team (Profile and Background) HRD 8am12nn Training
 EHI Background Room
 Hotel Department
 Hotel Pillars
 Core Values (MALASAKIT)
 Service Engine (KNOW RAPID GO)
 Hotel Products, Services and Facilities

Human Resources Policies
 HR Rules & Policies
 12 Days Training Requirements
 Timekeeping Policies (Attendance, Absences & Tardiness)
 Compensation & Benefits
 Code of Discipline HRD 1pm-5pm Training
 Uniform & Grooming Standards Room
 Locker Usage Guidelines
 Employees’ Events and Activities
 Discussion (Clarifications, Question and Answer part)
 Hotel Tour and Familiarization (Meet & Greet-Executives, Department
Heads and other staffs)

Day Two

Job Induction
 Position Charter
 Task Lists FOM 8am - 12nn Back Office
 End Shift Reports & Accountabilities
 Training Schedule & Training Lists
 Assessment & Evaluation Procedures

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