Page 8 - STARTER KIT CREDIT & COLLECTION CLERK 2017v

STARTER KIT | Credit & Collection Clerk

TOPICS DATE OF TRAINING TRAINER

□ Employee Relations & Activities
a. Annual Thanksgiving Party
b. Annual Hotelympics
c. Service Awardees
d. Score Program
e. Health & Wellness Program
f. Clinic Services

□ Other HR Policies
a. Entry and Exit Procedures (Locator Slip)
b. Grooming and Uniform Standards
c. Internal Hiring Process
d. Employment Movement (Promotions, Demotions,
Dismissal, Resignation, Merit Increase)
e. Code of Discipline
f. Grievance Procedure
g. Use of Hotel Facilities
h. Employee Visitors
i. Social Media Policy
j. Employee Valuable Items brought to the Hotel
k. Tip Policy
l. Locker Policy
m. Availment of Medicine from the Clinic
n. Telephone Etiquette and Standards of Handling
Telephone Calls
o. On-the-Job Trainee Policies
p. No Eating in the Work Area Policy

Safety & Security Policies & Procedures

□ Crisis Reduction and Management Committee
a. General Procedures in Crisis Situations
b. Hotel Emergency Procedures and Protocols
c. Hotel Emergency Codes

□ Security Policies & Standards
a. Body Frisking
b. Bag & Car Inspections
c. Entrance and Exit Procedures
d. Valuable Belongings
e. Cellphone and other gadgets
f. Declaration Form

□ Key Control Policy

□ Lost & Found Policy

Finance & Admin Policies and Procedures

□ Cash Advance for Official Transactions

□ Complimentary and House Use Procedures

□ Stock Inventory

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