Page 44 - Communication Basic & Strategies

Communication –

Summary

• The 7 C’s of effective communication are as follows:

1. Completeness
2. Conciseness

3. Consideration
4. Clarity
5. Concreteness

6. Courtesy
7. Correctness

• The following are the characteristics of a good

communicator:

o Is proactive and takes responsibility
o Begins with the end in mind and decides the outcome of the
interaction first

o Puts first things first as prioritizing is important in any
discussion

o Thinks Win/Win and seeks solutions so everyone wins
o Seeks to first listen and then understand
o Creates a co-operative environment where people can

“speak out”
o Constantly improves himself by learning from every
discussion

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CAREPOINT GLOBAL BUSINESS SERICES
Communication – Basic & Strategies