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42  Susan C. Cork, Roy Halliwell and Willy Schauwers

            15  Information technology (IT) support may   is an important issue that must be addressed by
                also be required – this can be outsourced   veterinary laboratory services which are essen-
                but in larger laboratories reliant on com-  tially there to support rural development and
                puting to run equipment and to generate   therefore should meet the needs of the end user,
                results, invoices, reports and so on there   the farmer. In a busy regional centre, it may not
                may be a need to employ a full time IT    be possible for the laboratory staff to directly
                officer.                             address the needs of farmers so it is important
                                                     to ensure that extension staff have sufficient
                                                     technical support to develop this role.
            Outside the laboratory
                                                       In most regional laboratories, there will also
            1  Control sample quality outside as well as   be a requirement to supply epidemiological data
              inside the laboratory by integrating labora-  to the central laboratory from district centres.
              tory and field activities and providing regular   For this purpose, rural centres are often pro-
              training for field and extension personnel.  vided with computer assistance and electronic
            2  Use reference laboratories to send specimens   information systems. This will not be considered
              for confirmatory or duplicate ‘blind’ testing.  in detail in this handbook but basic training in
            3  Consider building up a laboratory network   the use of computers and in the software pack-
              at the national, and potentially international,   ages  used in  the  laboratory is  important  and
              level to gain opportunities for knowledge   regular courses on the use of more specialized
              transfer and staff exchange with more estab-  programmes may also be needed.
              lished facilities.

                                                     Endnotes
            1.7   recording, reporting and
                 interpretation of results           1  The titles given to field service personnel vary from
                                                       country to country as does the level of training and
                                                       the degree of involvement of the different cadres,
            Reporting results effectively and efficiently is   that is, veterinary officers, veterinary field staff,
            important. The interpretation of laboratory   veterinary paraprofessionals, animal health techni-
            results and subsequent guidance on disease   cians and livestock extension staff. The regulations
            control or case management, provided by the   pertaining to what activities different cadres are
            laboratory-based veterinary officer, depends on   permitted to undertake also vary from country to
                                                       country, and even within a country, so the relevant
            the provision of relevant information by the sub-  regional authorities should be consulted to ensure
            mitting veterinary or livestock extension staff. If   compliance with relevant bylaws. In this book, we
            veterinary officers are working in the field the   will generally use the term veterinary field and
            guidance and advice required may be fairly spe-  extension staff when referring to the key users of
                                                       regional laboratory services.
            cific and brief. However, if the extension services   2  Founded in 1924 as the Office International des
            utilize paraprofessionals then additional clinical   Epizooties, explaining the acronym OIE, it became
            explanation and/or technical back up for follow   the World  Organisation for Animal Health in
            up of cases may be required.               2003. OIE Manual of Diagnostic Tests and Vaccines for
              A common complaint about laboratory ser-  Terrestrial Animals,  http://www.oie.int/standard-
            vices is that results often do not reach the end   setting/terrestrial-manual/access-online/.
            user, the farmer. This is often due to inadequate   3  Standards for biosafety and biosecurity for veteri-
                                                       nary laboratories and animal facilities can be found
            communication or a lack of follow up between   in the OIE Manual of Diagnostic Tests and Vaccines
            extension, veterinary and laboratory staff. This   for Terrestrial Animals Chapter 1.1.4, http://www.







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