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How to get the best out of IT services
We are a small team, providing a vast amount of IT services to over 2,000 users across multiple Trust sites in Camden, Islington and Kingston.
The C&I IT department supports the Trust by providing best-in-class service to our staff. Our goal is to ensure customer satisfaction, and assurance that your issues matter. We provide technical support and solutions to Trust staff including our clinicians, nurses, researchers, administrators, NHSP, and Honorary colleagues.
In order to provide a good service, we need to be involved in your initial project discussions especially if your project is going to require an IT service. We will provide a Business Digital Client Person to attend your team meeting to assess and support your IT requirements.
What do we do?
• We maintain the Trust IT network including WiFi
• We fix faulty IT equipment.
• We assess and approve users’ request for hardware and software.
• We look after ICT assets - i.e. the procurement of IT hardware and software, and its
decommissioning and disposal.
• We provide a Monitoring Service Level Agreements for IT incidents and requests.
What do you need to know?
• Our Service Desk functions as your first point of contact and you can log all of your incidents and requests during business hours 8.30am to 5pm.
• Once you log your incident, you will receive a reference number and we will communicate with you via this reference number throughout the process.
• Once your issue / request is resolved you will receive an email advising that the request has been marked as resolved.
• You can contact our service desk at any time if you need an update
• If you want to escalate any IT issue, please contact the Service Desk or an IT senior
manager.
How can you reach the Service Desk?
By Phone:
Call us at 0203 317 7200 Monday – Friday: 8.30 am–5 pm
Visit, by appointment only, the IT Department at Level 3 West Wing, St Pancras Site Monday–Friday: 10 am–4 pm