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We cannot support ad hoc visits to the IT department as our engineers are usually off site on other planned appointments. Please, therefore, book an appointment by calling
0203 317 7200.
Submit a ticket:
You can expect a response via email within one business day
On-call out-of-hours emergency contact details
➢ Silver contact:
➢ Primary contact:
➢ Secondary contact:
What’s on offer?
Silver on-call service number: 07768 022 062
IT on-call service number: 07880 079 438
Senior IT Manager on-call number: 07825 645 400
We offer a wide range of services and below is an example of what the team provides and how you can access it.
IT provides all staff with their network login credentials. These include:
• Permanent Staff
• NHSP
• Temporary staff i.e. agency
• Students and trainees
• Honorary
We provide support for:
• NHS Net Mail
• Remote Access
• Carenotes
• Encryption Recovery
• Remote Assistance with Multi-Function Devices and FollowMe Print
• General advice
How do I ......
Report a Fault Call Service desk on x 7200 or email the ICT Service desk: ICTService.Desk@candi.nhs.uk
Topic
Process
A new starter to have access to computer
Please complete the online form (Procurement form). As the process depends on other system like HR Systems and NHSP systems updating IT systems, IT Department will only be able to provide the account two working days after these other respective teams have successfully completed their part.
Requesting a new or replacement device
For all “standard” devices (PC, monitor, laptop, phone, tablet, keyboard, mouse and standard software) kindly complete online form. The IT Department will deliver the standard requests within 15 working days from the receipt of the fully completed form.
For all non-standard requests please complete the “Anything Else”
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