Page 2 - 10641MHSBRO COPR Report December 2017 FINAL

Mercy Health Top Performing Regions

Regional performance for each Top Region & Result Top Region & Result Regional Rankings
scorecard measure in the last month (period to date) (MTD) (MTD)
DECEMBER 2 3 4 5 6 7
Amazing Patient Care
7 Day Follow-Up (high readmission risk PHP) Springfield 64.2% Springfield 76.1% Li K Lo C T Y
Admissions per 1,000 (EHP)* Cincinnati 48.8 Lima 33.3 S C Lo Y T K
Admit Order to ED Departure (min)* Kentucky 54.5 Springfield 51 K C Lo T Li Y
Door to Provider (min)* Toledo 8.1 Toledo 6 C Y Lo Li S K
ED Visits per 1,000 (EHP)* Cincinnati 200.8 Lorain 182.3 Li K C T Y S
Hospital Acquired Infections: CAUTI Lima 2 Lima 0 S C T Lo K Y
Hospital Acquired Infections: CDIFF Lorain 17 Toledo 2 Y S Lo Li K C
Hospital Acquired Infections: CLABSI Lorain 0 Cincinnati 0 Li S Lo K T Y
Hospital Acquired Infections: COLO Lorain 0 Lima 0 S Lo C Y T K
Hospital Acquired Infections: HYST Youngstown 0 Cincinnati 0 Y T Li S Lo K
Hospital Acquired Infections: MRSA Lorain 0 Cincinnati 0 Y Li S Lo K T
ED Patient Experience (Top Box %)* Toledo 72.3% Toledo 72.9% Lo Li Y K C S
Inpatient Experience (Top Box %)* Cincinnati 78.0% Toledo 79.8% C K Li S Y Lo
Likelihood to Recommend Provider (Top Box %) Youngstown 93.6% Youngstown 95.9% S K Li Lo C T
MyChart Response Timeliness Lorain 85.5% Lima 85.0% T Lo Y C K S
Operational Excellence
Agency FTE Use: Acute (vs. Budget) Toledo -$440,253 Toledo -$91,944 Y Lo Li C K S
Agency FTE Use: MHP (vs. Budget) Toledo -$330,632 Toledo -$37,914 S Y Li K Lo C
Ambulatory POS Collections: Copay* Lima 93.9% Kentucky 94.2% Li S T Y C Lo
Ambulatory POS Collections: Outstanding* Toledo 16.9% Toledo 20.4% K Lo Li Y C S
Average Inpatient Length of Stay (O/E) Lorain 0.96 Kentucky 0.95 T S C Lo Y Li
Hospital Salaries as % of NPR (vs. Budget) Toledo -0.4% Kentucky -1.0% C T Lo Y S Li
Hospital Supplies as % of NPR (vs. Budget) Toledo -1.2% Lorain -0.9% K C S T Y Li
Incremental Operating Margin Efficiency Toledo 187% Cincinnati 109% K S Lo T Li Y
MHP Mission Support Subsidy per Provider Kentucky -$128,614 Kentucky -$129,356 Lo T Li Y S C
P/L per Medicare Patient: General Surgery Lorain $611 Lorain $831 Li K Y C T S
P/L per Medicare Patient: Heart Failure Lorain $940 Lorain $918 T C Y K S Li
P/L per Medicare Patient: Septicemia Lorain $751 Lorain $1,250 C K Y T S Li
P/L per Medicare Patient: TJR Youngstown -$1,698 Youngstown -$1,898 Li Lo C K T S
P/L per Medicare Patient: Vascular Surgery Kentucky -$904 Youngstown -$716 K T Lo C S Li
wRVU per Provider FTE (vs. Budget) Youngstown 15.2 Youngstown 19.6 C Lo K S T Li
Creating the Future
Net Patient Revenue per wRVU (vs. Budget) Springfield $1.43 Lima $5.44 S K Y Lo C T
PHP Domestic Admissions (MSSP)* Youngstown 74.0% Lima 79.0% Y C T S K Lo
Providers with Encounters Left Open > 7 Days Springfield 3.7 Springfield 6 Li Y Lo T K C
RN Voluntary Turnover Rate* Youngstown 10.8% Kentucky 10.5% Lo T Y C Li S

= Achieving C = Cincinnati Li = Lima S = Springfield Y = Youngstown * Calculated using a simple average
target K = Kentucky Lo = Lorain T = Toledo of the rates submitted each month
2