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Managing Conflict SOC
NAME:________________________
38
 MANAGING CONFLICT HOMEWORK
 The skill set of MAD (M) is designed to manage conflict as it occurs. This skill set is similar to taking a time-out and interrupts the process of intense conflict.
Minimize – Acknowledge that conflict is occurring and minimize the chances of acting from a state of anger. Go to a different room or location, let the other person know when you will return to continue working on the issue, and find ways to “cool off.”
Assess – Identify the level of your emotional distress and the intensity of the engagement. Prioritize the skills of DM, G, and F. Create a plan to re-engage when you and the other person are both ready to continue. If the situation is still intense, repeat the first skill until a safe and productive conversation can occur.
Damage control – Do not engage in hurtful words or actions. Do not allow yourself to be hurt or treated in a disrespectful manner. Repeat the two previous skills as needed.
1. What skills can you use to prepare for interactions that may lead to conflict? _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________
2. How will you know when to use your MAD skills? _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________
3. How will you know if your skills are effective? _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________
4. Prepare your plan for potential conflict. _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________
 






















































































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