Page 61 - Thrive Manual
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Managing Conflict SOC
NAME:________________________
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MANAGING CONFLICT HOMEWORK
Have the individual develop a proactive action plan to incorporate MAD skills to use in times of conflict.
The skill set of MAD (M) is designed to manage conflict as it occurs. This skill set is similar to taking a time-out and interrupts the process of intense conflict.
Minimize – Acknowledge that conflict is occurring and minimize the chances of acting from a state of anger. Go to a different room or location, let the other person know when you will return to continue working on the issue, and find ways to “cool off.”
Assess – Identify the level of your emotional distress and the intensity of the engagement. Prioritize the skills of DM, G, and F. Create a plan to re-engage when you and the other person are both ready to continue. If the situation is still intense, repeat the first skill until a safe and productive conversation can occur.
Damage control – Do not engage in hurtful words or actions. Do not allow yourself to be hurt or treated in a disrespectful manner. Repeat the two previous skill as needed.
Before the situation _____________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ During the situation _____________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ After the situation ______________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
