Page 132 - Horizons Manual
P. 132
D
Describe:
Put into words what happened
Stick to the facts
Keep it brief
E
Express:
Share how you feel about what happened (the facts)
Use “I” statements
A
Assert:
Say exactly what you want
Keep it brief and to the point
Speak clearly
R
Reinforce:
Let them know what is in it for them if they agree
Focus on a reward, rather than a threat
M
(stay) Mindful:
Remember what you want and your goal of using the DEAR MAN
Don’t get distracted, stay on the point
Ignore threats, judgments, or attacks from other people
Use the “Broken Record” skill if needed
A
Appear Confident:
Make eye contact
Face the person you are talking to
Speak clearly and calmly
Use an assertive tone of voice
Use confident body language
N
Negotiate:
If needed, compromise to get your needs/wants met
If they say “no”, ask for something else
Find another solution
Turn the tables – ask them how they can make it work
for you.
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