Page 103 - EAP Manual
P. 103

Interpersonal Effectiveness Communication Styles Cont.
Things to think about:
 Baseline—which style do I tend to communicate from? . o What can I do to be more assertive?
o Be cautious of over-correcting or jumping from one extreme to the other
 Intensity—how firm & strong do I want to be?
o Start conversations mildly & increase from there. This is easier than beginning
strong & firm. Others will be more receptive too.
o What is it like when a person starts a conversation yelling and name-calling?
 Priorities—what’s most important in this situation & relationship
o Remember to balance what I want with how the other person will feel
 The means—am I (or they) prepared?
o Is the other person able to give me what I’m asking for? o Is this the right person to ask?
o Can I give the other person what he/she wants?
 The relationship—what impact with this have on the relationship? o Is what I’m asking for appropriate?
 Time—is this a good time to ask?
 Sarcasm
o Is it helpful? If so, how?
o Can a person use it effectively? If so, how?
o What would a person need to consider before using it?
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