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Part 4: Business Letters, Memorandums and E-mails

• The Reply:
Elite Travelling, Ltd.
Your Memorable Flight

From: Steve Jones – Peace Travel, Ltd.
301 Saint Mark Street.
London, 444406
UK

To: Ms. Suzan Milner
14th Ashton Street, Sheffield, UK.
20th of July, 2021

Dear Ms. Milner,
Re: Complaint
Thank your very much for your letter.
We were very sorry to hear that you were unhappy with the Elite Travelling
experience. We always try to make all our customers feel welcome and provide
them with a good-quality service at all times.
I apologise for any inconvenience happened, and I promise you that I will
investigate into the matter.
You will receive a satisfactory compensation and a 50% discounted ticket to any
destination around the world.
Once again, I apologise for any inconvenience and I hope you still our esteemed
customer for ever.

Yours Sincerely,
Steve Johns
Steve Johns
General Manager

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