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Part 4: Business Letters, Memorandums and E-mails
Please, accept my genuine apologies for the problem you experienced on your
return flight. It was due to some local difficulties with the coach company and with
the airport's baggage handlers.
I can assure you that we have taken steps to ensure that these problems will not
happen again.
Once again, I would like to apologise for the unsatisfactory service you received.
As a sign of goodwill, I enclose a voucher of 30% discount of the next holiday that
you should book with us again.

Yours Faithfully
Charles D
Charles Damson
Customer Relations Manager

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