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con rm my suspicions of foul play. I called the police immediately afterward.”
The of cer immediately arrested Mr. Fiend for the murder of Mr. Teddy.
How did he know Mr. Fiend was lying?
Answers are given below for the riddles:
1. It’s ‘mitsake’ instead of ‘mistake’
2. ‘the’ is repeated twice
3. Condensation forms on the inside of the window in the winter, not on the outside. So Mr. Fiend could not have wiped it off to discover Mr. Teddy’s body.
“If you want to succeed always associate with winners, people who have understood something. You will notice that they all share something in common that is tremendous attention to detail in their personal lives and associations,” says Frederick Lenz, author and spiritual guru of American Buddhism.
The passion of individuals culminates into a collective effort which gives companies the resounding success they yearn for in this ruthlessly competitive world. Like Walt Disney for example who was renowned for his eye for detail. “At Disney, we consider attention to detail something of an art,” says Bruce Jones, Senior Programming Director of the Walt Disney Institute.
How do we see beyond the obvious?
1. Customer’s Communication:
Let the customer speak his mind. The more information the customer shares with you, throws for you abundant opportunities to identify those areas the customers have problems with so that you can match them with your solutions.
For example, if the customer says that the anti- re ection coating she had bought last time had faded fast, it is likely that he might have bought a cheaper one. So now, you might sell him better quality coating and with blue light lter, of course.
2. Be Insight Focused:
Mind reading matters. Get every insight that you can into customer’s experience. What is it that makes them happy and what doesn’t? How could you make their experience better?
Did you notice that Madam Zain always wears colorful spectacles rather than black or brown? It is likely that she might prefer something fashionable and trendy this time, too. The best and whatever makes her look different.
3. Eyes Open, Ears Open:
“The difference between something good and something great is attention to detail,” said the legendary preacher, Charles Swindoll. Take his words to heart, and you’re on your way to greatness. Brand consciousness can be at its peak when you see the Dupatta or Shaila or Hijab (head cover) had Chanel or Gucci written on it. If your customer is so brand-conscious to wear even a hijab as a branded one, it is but natural that price will be the last thing she would negotiate.
Proactive sales people are eternal students of the game. They keep learning about the needs of their customers at every given opportunity. They keep on adding value to every transaction. It is not always necessary to add items to the list of your customers’ purchase. What I mean by ‘adding value’ is that your customer should feel proud that they had bought the merchandise from you, i.e. your store, you as a person so that they rejoice dangling your carry bag in the mall to hear “Masha Allah Jameel”. So, Your Attention Please.
“I truly believe that everything that we do and everyone that we meet is put in our path for a purpose. There are no accidents; we’re all teachers - if we’re willing to pay attention to the lessons we learn, trust our positive instincts and not be afraid to take risks or wait for some miracle to come knocking at our door.” – Marla Gibbs
Note: This article was originally published in Eyezone Magazine Issue No. 72.
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EYEZONE Issue 91-92 May / August 2020 66 80
EYEZONE Vol 12 Issue 72 March / April 2017 80
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