Page 321 - GMC 2018_eBook

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Anyone can help you:  Banks  solved
2018 You reach out to the contact that you think can help you. Instead of being bounced around or told to call someone else. They own the problem and partner with you to get it solved. Ex. Game pricing incorrect in MARS For some reason, you call Sandra Sandra owns the issue. She notifies Josh Smoots of your problems. Josh contacts you to fix the issue. He notifies you & Sandra when the problem is

Before… and After

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New Menu roll-out & you Do you call R&D, Marketing or

Today A GM has an issue w/ a system or a question and it’s not clear who to talk to or where to go. are missing product Purchasing? Tell Sean? April? ROD?

Ex. - -

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