Page 324 - GMC 2018_eBook

15 of 19
Communication: Our stores are inundated by tons of info; send only what they

Accessibility: If you have a company-provided phone, that means you are
Responsiveness: If you are contacted by a store with an issue, you must
just getting it done

The WHQ Commitment to Service
Priority: A Store or Guest issue takes priority over everything else

respond within 12 hours
accessible to the stores

need to know Accuracy: Our priority should be getting it right, NOT

    