Page 2 - DB Crisis Management Guide

The objective of this Crisis and Emergency Management Guide is to create a coordinated and effective
approach to a crisis situation, utilizing all available resources and personnel, in a rapid and effective manner
using emergency or crisis response best practices. To the extent possible, the crisis will be contained, isolated
and controlled so as not to become more widespread and further interrupt normal business operations. Our
goal is to allow the normal business of each store, and Dave & Buster’s as a whole, to continue with minimal
interruption. As stated in this Guide, our response to emergencies or crisis situations will always be guided by
the priorities of protecting the health and safety of Guests and Team Members, working with authorities to
quickly and effectively resolve the situation, preserving our critical assets and other corporate property,
maintaining business operations, containing and/or minimizing media coverage, and providing consistent,
timely and transparent communication to all audiences.

Without sacrificing adequacy, our response to crisis situations will be proportional to the crisis. When
appropriate, emergencies will be handled by the relevant store with assistance from subject-matter experts
and notification to Management. Significant emergencies or crisis situations may require the activation of the
Dave & Buster’s Crisis Team. However, each Manager should understand that nothing prevents the use of the
Crisis Management Team in any situation in which the Manager believes such activation beneficial for incident
management.

This Guide is designed to provide all personnel with the information needed to handle crisis situations. It will
enable the Staff to act in an efficient and orderly manner to best provide for the safety of our Guests and Team
Members. Key Team Members with emergency or crisis response roles must fully understand the
responsibilities as articulated in this Guide. Lessons learned from actual crises or emergencies or through
exercises should be captured and reflected in this Guide’s modification. Any changes or updates made to this
Guide will be communicated.

The contents of this Guide are to be treated as extremely sensitive and are considered confidential and
proprietary information of Dave & Buster’s Entertainment, Inc. Distribution is limited to Store Management,
Officers, Members of the Crisis Management Team, and others designated by the Chief Operating Officer of
Dave & Buster’s Entertainment, Inc. This Guide should not be copied.

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