Page 3 - DB Crisis Management Guide
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ACRONYMS 4
THE PURPOSE OF A CRISIS AND EMERGENCY MANAGEMENT GUIDE 5
THE ROLE OF THE MANAGER DURING A CRISIS 6
CRISIS LEVEL DEFINITION AND SCENARIO EXAMPLES 8
LEVEL 1 8
LEVEL 2 9
LEVEL 3 9
LEVEL X 10
CRISIS MANAGEMENT TRAINING 13
COMMUNICATING DURING A CRISIS 14
SOCIAL MEDIA DURING A CRISIS 15
DAVE & BUSTER’S MEDIA PROTOCOL 16
PREVENTION AND RESPONSE 17
FOOD, HEALTH AND SAFETY 18
SERIOUS INJURY, ILLNESS OR FATALITY 19
NON-SERIOUS INJURY OR ILLNESS 20
COMMUNICABLE DISEASE – TEAM MEMBER 21
COMPLETING ELECTRONIC TEAM MEMBER AND GUEST INCIDENT FORMS 22
HEALTH DEPARTMENT VIOLATION OR CLOSURE 23
WATER EMERGENCY (MAJOR) 24
FOODBORNE ILLNESS 27
FOREIGN OBJECT/CONTAMINATION 29
BIOLOGICAL TAMPERING 30
MAJOR CRIME – IN STORE OR ON OUR PROPERTY 31
ACTIVE SHOOTER 32
WORKPLACE VIOLENCE 33
ROBBERY/BURGLARY 35
BOMB THREAT/BOMBING 38
BOMB THREAT CHECKLIST 41
OPERATIONS 42
POWER OUTAGE 43
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